RETURNS & EXCHANGES
An exchange or credit note is available for unopened and unused goods only. Please contact us for a 'returns tracing number' on firstname.lastname@example.org. Goods must be returned to us in saleable condition within 14 days and have the tracing number clearly included. Goods remain the property of the purchaser until they arrive to us in re-saleable condition. We are unable to replace or refund items damaged in transit to us. With an exchange, we will endeavour to replace with the item requested. If this is not the case, we will offer a credit note or refund.
We are happy to offer replacements on goods damaged in transit or sent in error. Please contact us on email@example.com. All applications for returns and refunds must be accompanied with a proof of purchase.
All returns are at the expense of the purchaser. However, if goods are damaged in transit or you received a product made in our error, we will refund shipping costs. We suggest using a recorded service to ensure safe return of the items.
Please retain a proof of postage.
We regret we cannot offer refunds or exchanges on goods that have been opened, or used, for hygiene reasons. Please employ our sample service, if available for matching make-up colours, trying scents or sampling a new range of products for the first time, so as not to be disappointed.
Please contact us if you have ordered an item in error and have received it before realising the error was made. If possible, and at our discretion we will endeavour to swap the unopened, unused item for the one you require. The return and delivery cost in this instance would have to be met by the purchaser.
If a refund is issued an admin fee may apply due to the cost or processing refunds with the banks.
It should be noted that Under the Sales of Goods Act we are not obliged to accept returns simply if you have changed your mind or no longer want the goods.
You have the right to cancel your order within 7 days under the Distance Selling Regulations. However, we aim to dispatch items within 48-72 hours. If the item has been dispatched you will have to return the goods to us at a cost to the purchaser.
Please contact firstname.lastname@example.org for a returns number. Items returned without this number can be delayed in processing.
We will refund money on receipt of the goods in satisfactory condition. This means they have not been used, opened or have damaged packaging. We are legally obliged to ensure your money is refunded within 30 working days of receipt of the returned goods in saleable condition.
Personal care items.
To complete your return, we require a receipt or proof of purchase. Returns are not received by the manufacturer. Please contact us directly.
SALE ITEMS, PROMOTIONAL DISCOUNTS, MINIMUM SPEND OFFER, DISCOUNT CODES & GIFT WITH PURCHASES
These are run from time to time in with the below conditions.
DISCOUNT CODE - Only one code is permitted per order and must be entered correctly in the Discount Code box provided at the checkout page. When entered correctly the Discount Code will generate the reduction in your basket.
We regret we cannot process codes retrospectively after the order has been placed.
MINIMUM SPEND OFFER -When an offer requires a minimum spend, the minimum spend excludes additional delivery fees, taxes, samples and trial sized products.
GIFT WITH PURCHASES (GWP) - These are automatically added to your cart when your order qualifies for the offer. No other offer or discount is valid when a GWP is added. This offer is not provided if the terms are not met. Gift with purchases items are not eligible for exchange or monetary refund.
RETURNED OR CANCELLED ORDER WITH AN OFFER OR DISCOUNT - When returning items that include a discount the refund due will include the discount. If a free gift was included this must be returned with your item or the value of the gift will be deducted from the refund.
SALE ITEMS - All sales are final on sale items and cannot be refunded.
Offers run for a limited time and can’t be used in conjunction with any other offers.